If your payment fails during checkout, we recommend taking the following steps to resolve the issue:
1. Use a Different Payment Method
If available, attempt the transaction using an alternative payment method. Sometimes, a different card or payment option can complete the transaction.
- 2. Try Another Browser or Device
Try placing your order using a different web browser or device if possible. Technical issues with specific browsers or devices can sometimes impact payment processing.
- 3. Clear Cookies and Cache
Clearing your browser's cookies and cache can help resolve any temporary issues affecting the payment process.
If your bank statement reflects a reservation for the failed payment, this indicates that your bank is processing the cancellation.
Depending on your bank's processing timeline, these funds are typically released within five working days.
Moreover, if the reservation persists beyond this timeframe or you have concerns about your payment status, we recommend contacting your bank or credit card provider directly.
They can provide further assistance and insights into the transaction's status and help resolve any issues related to the payment reservation.
Should you require additional support or have further questions, please feel free to contact our customer support team.
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