I’m Seeing Charges I Didn't Authorize. What Should I Do?

If you suspect someone is using your payment information without your consent, please take immediate action:

1. Contact the Authorities

• Report the unauthorized charges to the police. Provide them with any relevant information to assist in their investigation.

2. Inform Your Bank/Credit Card Provider

• Immediately contact your bank or credit card provider to report the unauthorized charges. They can guide you through the necessary steps to secure your account and may assist in investigating the transactions.

3. Change Your Passwords

• As a precautionary measure, change the passwords associated with your accounts, especially if you suspect unauthorized access.

4. Contact Send Credit Customer Service

• Reach out to our customer service team promptly. Include the following details in your communication:
  • Specifics of the unauthorized charges
  • Transaction details
  • Any information that may aid in the investigation

Important Note

• Requests for further information for prosecution purposes must be submitted to the police. We fully cooperate with law enforcement to address such incidents.

Your security is our priority, and we are committed to assisting you through this process. If you have any concerns or need further assistance, please contact our customer service team.