We understand that encountering issues with credit card payments can be concerning. Here's a breakdown of common reasons for failures, steps to resolve them, and guidance if your bank indicates a reservation:
Common Causes for Failed Credit Card Payments
1. Insufficient Available Credit or Reached Credit Limit
Ensure that your credit card has enough available credit, and you haven't reached the maximum limit.
2. Fraud Alert Issued by the Bank
Check if your bank has issued a fraud alert for your credit card. Contact your bank to address any security concerns.
3. Incorrect Card Details Entered
Verify that the card number, expiration date, address, and security code are entered correctly to avoid payment failures.
4. Overdue Credit Card Account
If the credit card account has overdue payments, the bank may pause transactions. Ensure your payments are up to date.
What to Do?
Contact Your Bank
Reach out to your bank to determine the specific reason for the payment failure and receive guidance on how to resolve the issue.
Money Reserved?
If your bank statement indicates that the payment is still in reservation:
- Automatic Cancellation
After a failed payment, we automatically cancel the transaction, and the money remains in your account.
- Bank Processing Time
The speed at which your bank releases the reserved money depends on your bank's processing time, and we have no influence over this.
- Contact Bank if Unreleased After 5 Working Days:
If the reservation hasn't been released within 5 working days, we recommend contacting your bank or credit card supplier for further assistance.
If you have additional questions or need further assistance, feel free to contact our customer support team.
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