Mobile Top-ups are usually sent within a few minutes, but sometimes the receiver may experience delays on operator's end. Once you have placed your order, you will instantly receive a confirmation by email to your registered email address.
Here’re few things to keep in mind before sending an international top-up:
Ensure that recharge details are correct
It is highly advised that you check if the phone number along with the operator selected are correct. Usually, failed recharge are due to incorrect information being used while sending mobile top-up.
Top-up not sent and all the details are correct?
Usually a top-up is received in 15 mins. However if the rechange has not been received within 2 hour, we recommend you to contact the operator directly or speak to our customer support team. The customer support will contact the operator on your behalf.
In order for the customer support representative to reach out on your behalf, provide him with:
- Order ID
- Date of Transaction
- Phone Number
Where can you find your order ID?
You can find your Purchase History or the top-up confirmation in the email deliver to you during the check out process. Remember this email is sent to your registered email address.
In case you need further information, feel free to contact the customer support team at support@sendcredit.com.
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